You do not need to return any ethernet cables or fiber optic cables. Print your label and take your box to your FedEx location. Switching internet providers or upgrading your connection type involves practical steps that, when handled in the right order, minimize downtime and avoid unnecessary costs. Whether moving from cable to fiber. If you're planning on disconnecting or downgrading any Vexus services, you're responsible for returning any leased equipment, including ONT's, routers (eero), and any auxiliary equipment provided by Vexus. Unreturned equipment charges ranging from $100 and up per piece will be applied to your Vexus. Give us a call at 877-407-3224 and one of our helpful associates will complete an equipment return request form and review the information with you to ensure that all your information is accurate and up-to-date. You will receive an email that contains a return label and a link to help you locate. Learn more about returning Fios equipment when you're getting replacement equipment or after you disconnected service. If you cancel your service, change your plan, or move to an area that is not yet eligible for GFiber internet yet, you will have 60 days to return your devices.